Location: TORONTO, ON, Canada
Posting Start Date: Aug 30, 2018
Posting End Date: Sep 29, 2018
Posting Start Date: Aug 30, 2018
Posting End Date: Sep 29, 2018
Job Description
Description
Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.
Air Canada, recently ranked
SkyTrax’s Best Airline in North America, is seeking caring and engaging
individuals to fill permanent, full-time, positions of Customer Sales and
Service Agents in our Contact Centre located in Toronto.
Our Agents are often our customer’s
first point of contact with our company, which makes this position of the
utmost importance to our continued success.
If you consider yourself a “people
person”, take great pride in delivering memorable customer service, understand
that customers expect our agents to answer calls promptly, courteously and
professionally, then you may be a great fit for the Air Canada team!
The Customer Service & Sales
Agent position is also a great career opportunity to grow within Air Canada.
We offer a competitive starting
salary of $14.00/hr with a comprehensive benefits package:
·
Medical
and dental insurance;
·
Pension
plan.
·
As a Customer Sales and Service
Agent in our Contact Centre, you will:
·
Handle
inbound calls while offering the highest level of customer service, and
providing information regarding flights, fares, destinations, special offers
and other travel products.
·
Use
Air Canada’s in-house reservation system to make new flight reservations or
modify existing bookings.
·
Provide
timely resolutions to customer inquiries, including concerns and/or issues to
ensure customer satisfaction.
Qualifications
Scheduling Adherence:
·
Be
available to attend and successfully pass a ten (10) week full-time paid
training program.
·
Be
available to work a variety of day, evening and overnight shifts, as well as,
weekends and statutory holidays in a 24/7 operation.
Requirements:
·
Ability
to find creative solutions to complex customer situations;
·
Ability
to work independently with a minimum of supervision;
·
Effectively
manage multiple tasks concurrently.
Assets:
·
Customer
service experience within a Call Centre environment;
·
Previous
travel industry experience;
·
Working
knowledge of computer applications and internet.
Conditions of Employment:
·
High
school diploma or equivalence.
·
Eligible
to work in Canada.
·
Willing
to adhere to Air Canada’s grooming standards.
Linguistic Requirements:
·
English
and French or,
·
English,
Mandarin and Cantonese or,
·
English
and Japanese or,
·
English
and Korean.
Priority will be given to candidates
completely fluent in English and the above language combinations. However,
strong consideration will also be given to candidates fluent in English and one
or more of the following languages: Spanish, Italian, German, Arabic, Hebrew,
Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish.
Diversity and Inclusion
Air Canada is strongly committed to
Diversity and Inclusion and aims to create a healthy, accessible and rewarding
work environment which highlights employees’ unique contributions to our
company’s success.
As an equal opportunity employer, we
welcome applications from all to help us build a diverse workforce which
reflects the diversity of our customers, and communities, in which we live and
serve.
Air Canada thanks all candidates for
their interest; however only those selected to continue in the process will be
contacted.