HUB: Sharjah
DEPARTMENT: Call Centre
Reference No: ABY17- CCA
DEPARTMENT: Call Centre
Reference No: ABY17- CCA
About the job
The purpose of this role is to provide customers with information in response to enquiries about products and services; make bookings for services including flights; handle and resolve complaints.
Key responsibilities:
- Confers with customers by telephone in order to provide information about products and services, do bookings, modify or cancel reservations, and/or obtain details of complaints.
- Converts calls to sales.
- Meets the monthly targets in terms of;
- Revenue
- Ancillary
- Quality
- Ensures maximum level of productivity, punctuality and flexibility.
- Understands the real Call Centre concept activities & work in achieving it.
- Manages and resolves customer complaints.
- Identifies and escalates priority issues from customers.
- Conducts follow up customer calls where necessary.
Qualifications & Experience:
- High school diploma or equivalent.
- Minimum 1 Year experience in related filled.
- Proficient in relevant computer applications.
- Knowledge of customer service principles and practices.
- Very good communication skills both written and verbal.
- Arabic & English language is essential. (i.e. candidate should speak both Arabic & English)
Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY17- CCA – Call Centre Agent.